Effective date: November 1, 2026
At Slidyo, we aim to provide a reliable, transparent, and seamless experience for all our users. This Refund and Cancellation Policy explains how subscription cancellations, refund eligibility, and payment-related requests are handled for our platform.
Slidyo is developed, owned, and operated by Vefactor Yazılım Sanayi ve Ticaret Limited Şirketi, registered at Sırakapılar Mah. Saltak Cad. No: 59 İç Kapı No: 9, 20010 Merkezefendi/Denizli, Türkiye.
Payment Processing & Merchant of Record
Payments for Slidyo subscriptions are processed by Paddle, our authorized online reseller and Merchant of Record.
Paddle is legally responsible for managing the subscription checkout pipeline, collecting global and localized transaction taxes, issuing payment receipts, and processing payment-related cancellations, refunds, and chargebacks. All purchases completed through the Slidyo platform are subject to:
Slidyo does not directly collect, process, or store your complete credit/debit card numbers or security codes.
Subscription Billing and Automatic Renewal
Slidyo offers paid subscription plans structured on recurring monthly or annual billing intervals.
- Monthly Subscriptions: Billed automatically each month on or after the renewal timestamp.
- Annual Subscriptions: Billed upfront as a single lump-sum payment for the selected 12-month period.
- Automatic Renewal: All subscriptions renew automatically at the end of their current billing window unless canceled before the next scheduled renewal date. Applicable pricing, workspace seat counts, and baseline taxes are displayed clearly during the checkout process.
Subscription Cancellation
You may cancel your Slidyo subscription renewal at any time.
To cancel your subscription, you can use any of the following methods:
- Customer Portal: Click the "Manage Subscription" or "Manage Transaction" link located inside your original purchase confirmation or monthly billing invoice email to access the Paddle Customer Portal. Select Cancel Subscription and follow the instructions.
- Direct Lookup: Visit https://paddle.net and use your transactional details to cancel.
Cancellation Timing and Access: Cancellations take effect at the end of your current paid billing period. You will retain full operational access to your paid presentation features and Team Workspace assets until that period ends. Once a cancellation is processed, your payment method will not be charged again.
Refund Eligibility
Unless explicitly mandated otherwise by applicable local consumer protection laws, all subscription payments made to our reseller are generally non-refundable and non-exchangeable.
However, users may be entitled to refunds under specific conditions outlined below:
4.1 Statutory Withdrawal Rights by Jurisdiction
If you qualify as a consumer under regional regulations, you may possess unconditional statutory withdrawal rights that override standard policy terms:
- European Union, United Kingdom, Switzerland, and Türkiye: Consumers possess a 14-day statutory right to withdraw from digital content and service contracts. This window starts from the original date of the transaction or when a free trial converts into a paid tier. Note: In accordance with local e-commerce laws, this right is waived once you begin downloading, editing, streaming, or actively utilizing the paid platform features with your express prior consent.
- Canada, South Korea, and Brazil: Consumers possess a 7-day unconditional right to cancel digital service contracts following delivery or initial access.
4.2 Discretionary Refunds
Paddle may evaluate refund requests on a discretionary, case-by-case basis if submitted within 14 days of your transaction date. These reviews take into account platform usage metrics, account activation status, and the technical reasons behind the request. Submission within 14 days does not guarantee approval.
How to Request a Refund
To formally submit a refund request, you must route it through our Merchant of Record:
- Visit https://paddle.net and select the "Request Refund" or "Contact Support" mechanism.
- Provide your transaction reference code, email address used at checkout, and your reason for requesting a refund.
For assistance with account mix-ups or product issues, you can email our team at support@slidyo.com, but final financial distribution remains subject to Paddle's system approval pipelines.
Refund Processing Timeline
Once a refund request is approved by Paddle, it will be issued back to the same payment method utilized during the initial transaction.
- Under standard operating policies, funds are successfully disbursed within 14 days of approval.
- Processing speeds past this window depend on your local bank or credit card institution.
- As soon as a refund is fully executed, your access to paid Slidyo templates, AI tools, or Team Workspaces will automatically downgrade or cease.
Technical Issues and Defective Services
If a verified technical bug or system failure on our platform completely prevents you from building, saving, or presenting your documents, please report it to support@slidyo.com.
Our engineering team will audit the error log to provide an immediate patch. If the issue cannot be resolved within a reasonable timeframe, we will coordinate with Paddle to facilitate an appropriate technical defect refund.
Plan Modifications (Upgrades and Downgrades)
- Upgrades: Adding additional seats to a Team Workspace or moving to a higher subscription tier results in an immediate prorated charge for the remaining days of your current billing window.
- Downgrades: Reducing your subscription tier or removing team seats will lower your billing rate starting with your next scheduled renewal cycle. Prorated refunds are not issued mid-cycle for seat reductions unless required by local law.
Chargebacks and Payment Disputes
We strongly encourage you to contact us at support@slidyo.com or use https://paddle.net directly before initiating a formal chargeback request with your credit card issuer or bank.
When an unannounced chargeback is filed, your account and all shared live presentation links may be temporarily suspended or locked while the transaction dispute is investigated.
Corporate Contact Information
- Company Legal Name: Vefactor Yazılım Sanayi ve Ticaret Limited Şirketi
- Product Platform: Slidyo
- Registered Address: Sırakapılar Mah. Saltak Cad. No: 59 İç Kapı No: 9, 20010 Merkezefendi/Denizli, Türkiye
- Support Email Address: support@slidyo.com
- Payment Support Portal: https://paddle.net